Our structured approach to handling security incidents and ensuring service continuity for your legal practice.
Security incidents are classified by severity to ensure appropriate resource allocation and response urgency:
Definition: Active data breach, complete service outage, or active exploitation of a vulnerability affecting customer data.
Response Time: Immediate (within 15 minutes). All-hands response. Customer notification within 1 hour of confirmation.
Definition: Partial service degradation, potential data exposure without confirmed breach, or exploitation attempt detected.
Response Time: Within 1 hour. Dedicated incident team assembled. Customer notification within 4 hours if data may be affected.
Definition: Minor service issue, unsuccessful attack attempt, or non-critical vulnerability discovered in production.
Response Time: Within 4 hours during business hours. Assigned to on-call engineer for investigation.
Definition: Informational security event, minor configuration issue, or routine security alert requiring review.
Response Time: Next business day. Logged and reviewed as part of regular security operations.
Our incident response follows a structured six-phase process:
Detection & Identification
Incident is detected through monitoring, alerts, user reports, or security scanning. The incident is classified and an incident lead is assigned.
Containment
Immediate steps are taken to limit the scope and impact of the incident. This may include isolating affected systems, revoking compromised credentials, or blocking malicious traffic.
Eradication
The root cause of the incident is identified and eliminated. Malicious artifacts are removed, vulnerabilities are patched, and compromised accounts are secured.
Recovery
Affected systems are restored to normal operation. Data integrity is verified and services are brought back online in a controlled manner.
Notification
Affected customers are notified per our SLAs and applicable regulations (GDPR, state breach notification laws). Regulatory bodies are notified when required.
Post-Incident Review
A thorough post-mortem is conducted. Root cause analysis, timeline reconstruction, and lessons learned are documented. Preventive measures are implemented.
| Metric | Target |
|---|---|
| Platform Uptime | 99.9% monthly |
| P1 Incident Response | Within 15 minutes |
| P1 Customer Notification | Within 1 hour of confirmation |
| P2 Incident Response | Within 1 hour |
| Data Backup Frequency | Daily automated backups |
| Recovery Point Objective (RPO) | 24 hours maximum data loss |
| Recovery Time Objective (RTO) | 4 hours for critical services |
| Post-Incident Report | Within 5 business days |
Our backup and disaster recovery strategy ensures your data is always protected and recoverable:
Our business continuity plan ensures your law firm can continue operating even during disruptions:
If you suspect a security incident or have observed suspicious activity, please contact us immediately:
Security Incident Response Team
Email: security@adamlegalsystems.com
For P1/P2 incidents, include "URGENT INCIDENT" in the subject line. Provide as much detail as possible about what you observed.